Flat Rate Deliveries within GTA

Faqs

Frequently Asked Questions

You got questions? Don’t worry, we’ve answered some Frequently Asked Questions below so you don’t need to ask us and wait for reply!
Getting Started
Shipping & Orders
Sales Questions
Pricing Questions

Getting Started

Most common questions related to creating orders, building custom products

What is the available thickness of the glass?

Glass thickness varies between 6mm to 19mm depending on the application it was made for. Labastie Stocks 12mm(½”) Thick, Clear, Polished, and Tempered Glass Panels, mainly for the purpose of using it with Frameless Glass Railing Applications. They can also be used for showers, partitions, and many other applications. Besides the stocked glass panels, we also provide custom cuts for all other glass types, colours, sizes, and thicknesses.

Do you Install Glass Railing Systems and partitions?

YES.  We work with all glass applications. We offer our installation services for Glass Railing, Glass Partitions, Glass Flooring, and Glass Enclosures.

Do you help with measurements taking, and with other installation questions?

We would love to help and support you with your products and/or installation needs. We offer our technical expertise to our customers, to answer all their installation questions, and help them overcome unforeseen obstacles.

Do you offer Free Estimates?

YES, we offer our free estimates for services as well as for materials purchasing. We will guide you through the process of preparing your order to ensure maximum fit.

Do you offer custom-made glass?

YES. Let us know your needs, and we will cater to them.

Is there a difference between Imported Glass and Local Glass?

The answer is NO. Canada doesn't manufacture glass at all. We import all our glass needs from other countries, while we take care of the cutting and tempering locally.

Do you install glass railing even in the wintertime?

YES.  we install glass railing indoors and outdoors all year round.

What are the common types of glass?

There are many types of glass, at Labastie, we deal with the following types of glass

  1. Tempered 
  2. Laminated 
  3. Tinted/Colored
  4. Frosted, Sandblasted or ACID Itched
What are the benefits of using “glass partition walls” in a house?

With glass walls, a small room, hallway, or kitchen appears to be much larger.  Moreover, without sacrificing the space, the living room, dining area, and bedrooms can be separated as well. Cost-wise, the glass partitioning systems would be more cost-effective for your short or long-term plans.

What is the Difference between 3/8″(10mm) and 1/2″ (12mm) Glass?

Glass thickness determines the structural strength of your enclosure, here's how?

 

    A 3/8″ (10mm) is the smallest thickness of glass that can be used in frameless applications. It’s also more budget-friendly than half-inch glass.

 

    While a Premium 1/2″ (12mm) glass offers great structural integrity and durability.  It can also give you the assurance to serve you for a lifetime.

Shipping & Orders

Most common questions related to shipping and orders

Do you offer “shipment/delivery” for your products?

YES.  We offer our Shipment/Delivery services for additional charges depending on your location. We deliver within Ontario and Quebec, and we ship nationwide.

How long do I need to wait for my products to arrive?

It takes three (3) business days to prepare your order for pickup, Delivery, or shipping. 

Can I call any time of the day for my order?

We will be delighted to accommodate your call Monday to Friday, 8:00 am until 6:00 pm.

Are you open during weekends?

Although, We are only open Mondays thru Fridays from 8:00 am to 6:00 pm, However, we can always cater to your special requests and needs outside the working hours 

Sales Questions

Most common questions related to sales questions and concerns

What payment methods do you accept for my orders?

We offer many ways to accept your payments at your convenience, thru:

  1. Cash on Pick-up 
  2. Interac or E-transfer
  3. Debit (Master or Visa)
  4. Credit Card (Master or Visa)
    Do you have a showroom for your products to choose from?

    YES and it is located at #12-2555 Dixie Road, Mississauga, ON L4Y4C4

    Why should I use Glass applications more often?
    • It Increases the natural light coming in, adding up to the overall beauty and wellness of the house
    • It provides more visual space
    • It provides unobstructed views 
    • Energy-efficient as it reduces the costs of heating and cooling of your home.
    • It increases the market value of your property which makes it a wise investment more than a cost

    Pricing Questions

    Most common questions related to pricing questions and concerns